On-site and off-site hourly support
Time is billed in 6-minute increments.
Work outside of normal business hours is billed at time-and-a-half.
On-site support is based on door-to-door time.
Support scheduled less than one week in advance incurs a one-hour surcharge.
On-site support scheduled less than 24-hours in advance incurs a $500 surcharge.
Each invoice delivered via mail incurs a $25 surcharge.